When purchasing LED Spot Lights and LED Bulbs from LED Supplies (UK) Limited, LightRabbit Limited or a subsidiary, you automatically receive a 2 year warranty. This entitles you to an unlimited number of replacements for any failed LED Spot Lights and LED Bulbs for the duration of the warranty and it doesn’t cost you a single penny extra.
You also have the option to extend this warranty to 5 years, just complete our Extended Warranty form within 90 days of your purchase and return it us. If you have any questions regarding the warranty or require any further information, then please contact us on 0800 080 3201.
YOUR FREE 5 YEAR EXTENDED WARRANTY - download your application HERE.
Once completed, please either e-mail your form to [email protected] or post it to the address detailed on the form.
Terms & Conditions – Statement of Warranty
This limited warranty applies to purchases of LED Spot Lights, LED Bulbs and LED Strip Lights from LED Supplies (UK) Limited by UK, Republic of Ireland or Northern Ireland customers.
Except where prohibited by applicable law, this limited warranty applies to these products only if it was originally purchased for your use, and not for resale, from LED Supplies (UK) Limited. (“LED Supplies”) or a subsidiary, referred to in this statement as “Subsidiary.”
Led Supplies warrants that this product:
- Is manufactured from new parts, or from new and serviceable used parts, which perform like new parts
- Is, during normal use, free from defects in material and workmanship
If this product does not function as warranted during the warranty period, contact a Subsidiary or LED Supplies for repair, replacement or refund (at LED Supplies’ option). This limited warranty period excludes all End of Line and Sale stock items. End of Line products are eligible for 1 year from date of discontinuation. Registrations must still be registered within the correct timeframe, (90 days of date of purchase) to qualify for the promotional warranty.
If you transfer this product to another user, warranty service under the terms of this statement is not available to that user during the remainder of the standard warranty period.
Strip Lights with adhesive backing – LED Supplies does not warrant or guarantee that the adhesive backing will stick to all surfaces and are therefore unable to guarantee the performance. LED Supplies will therefore not accept returned goods that have had the adhesive strip removed.
In the event of a claim, proof of purchase will be required to validate all periods of cover and to authorise any parts, replacements or refunds required.
Limited warranty period and extended warranty period
The warranty period starts on the date of original purchase as shown on the purchase receipt. The standard warranty period ends 2 years later. Extended warranty is not automatically provided and will only be validated when a completed Warranty Registration Form is received by LED Supplies within 90 days of purchase. Failure to register your purchase will render this offer null and void and a standard 2 year manufacturer’s warranty will apply. LED Supplies is not responsible for application forms delayed or lost in transit.
By registering this product within 90 days after the date of original purchase, you will receive an additional 3 years extended limited warranty service, which would bring the total period of coverage to 5 years starting on the date of original purchase.
End of Line, Sale Stock and LED Strip Lights are not covered by the extended warranty period.
All of the terms set forth in this Statement of Limited Warranty shall apply with full force and effect to any extended warranty.
Limited warranty service
To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Subsidiary or LED Supplies, or ship it prepaid (except where prohibited by provincial law) and suitably packaged to a LED Supplies designated location. Unless otherwise prohibited by provincial law, you are responsible for loss of, or damage to, a product in transit to the Subsidiary or the designated location. When warranty service involves the exchange of a product or part, subject to applicable law, the item replaced becomes the property of the Subsidiary or LED Supplies. The replacement may be a new or repaired item. The replacement item assumes the remaining warranty period of the original product.
For further details and explanation of your warranty alternatives, the manner in which you must proceed to obtain execution of your applicable warranty and the nearest LED Supplies authorised servicer in your area, contact LED Supplies at 0800 080 3201, or in writing to LED Supplies (UK) Limited, Oakwood House, 414-422 Hackney Road, London E2 7SY.
Extent of limited warranty
We do not warrant uninterrupted or error-free operation of any product. Replacement is not available to you if the product you present for exchange is:
- damaged beyond repair, or
- in need of a repair not included in warranty service.
Also, the product must not be subject to any legal obligations, restrictions, including liens and encumbrances.
To the maximum extent permitted by law, warranty service does not include repair of failures caused by:
- Modification or attachments
- Accidents or misuse
- Unsuitable physical or operating environment
- Third party products
- Operation of a product beyond the limit of its duty cycle
- Products, components, parts, material, software, or interfaces not furnished by LED Supplies
SUBJECT TO GOVERNING LAW TO THE CONTRARY, NEITHER LED SUPPLIES NOR ITS THIRD PARTY SUPPLIERS OR SUBSIDIARYS MAKE ANY OTHER WARRANTY, GUARANTEE, OR CONDITION OF ANY KIND, WHETHER EXPRESS, IMPLIED, LEGAL OR STATUTORY, WITH RESPECT TO THIS PRODUCT, AND SPECIFICALLY DISCLAIM THE IMPLIED, LEGAL OR STATUTORY WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR, GENERAL OR NORMAL PURPOSE, SATISFACTORY QUALITY, DURABILITY AND WARRANTIES AGAINST LATENT DEFECTS. ANY WARRANTIES OR CONDITIONS THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. SUBJECT TO GOVERNING LAW TO THE CONTRARY, NO WARRANTIES, OR GUARANTEES, OR CONDITIONS, EXPRESS, LEGAL, STATUTORY OR IMPLIED, WILL APPLY AFTER THIS PERIOD. [ALL INFORMATION, SPECIFICATIONS, PRICES AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE.]
Limitation of liability
Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance or non-performance of LED Supplies or a Subsidiary for this product under this limited warranty, you may recover actual damages up to the limit set forth in the following paragraph.
To the maximum extent permitted by law, LED Supplies’ liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. LED Supplies is not liable for any indirect or consequential losses or expenses suffered by the customer or any third party, howsoever caused, including but not limited to loss of turnover, profits, business or goodwill or any liability to any other party.
LED Supplies strives to provide its customers with the most accurate information possible concerning the use and installation of its products. However, in all cases it is ultimately the customer's role and responsibility to verify all pertinent information. The customer is solely responsible for all risks relating to or arising from the selection, provision, installation and use of the goods. The customer at all times will be responsible for any additional costs or third party expenses arising from or in connection with the goods or as a result of the provision, installation or use of the goods.
NOTWITHSTANDING ANYTHING TO THE CONTRARY, IN NO EVENT WILL LED SUPPLIES BE LIABLE FOR ANY LOST PROFITS, LOST OPPORTUNITIES OR GAINS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC, CONSEQUENTIAL OR INDIRECT DAMAGES. THIS IS TRUE EVEN IF YOU ADVISE LED SUPPLIES OR A SUBSIDIARY OF THE POSSIBILITY OF SUCH DAMAGES. LED SUPPLIES IS NOT LIABLE FOR ANY CLAIM BY YOU BASED ON A THIRD PARTY CLAIM.
This limitation of remedies also applies to claims against any Suppliers and Subsidiaries of LED Supplies. LED Supplies’ and its Suppliers' and Subsidiary’s' limitations of remedies are not cumulative. Such Suppliers and Subsidiaries are intended beneficiaries of this limitation.